Parcel delivery by Hawaiisurf, one of our strong points with a presence for more than 20 years on the web!
The process of sending orders by Hawaiisurf
Delivering a customer and receiving positive feedback on the quality of our shipping service is a source of motivation for the entire team who work with passion in our store and stock to send you hundreds of packages almost daily. in less than 48 hours.
Every day our teams work to quickly prepare your orders, checking the conformity of the goods, before the shipping department team takes over to carefully pack your items in boxes and packaging made from robust recycled materials, ensuring a perfect protection of your items during delivery.
At Hawaiisurf we guarantee the departure of your package (excluding products requiring construction and adjustment such as the assembly of a skateboard, longboard skate, pair of skis and roller quads) within the day if your order is placed the same day before 9H.
When receiving your package, remember to check the condition of the items, that your order is compliant and that the invoice appears on the packaging (under plastic).
If you want to know more about order tracking, you can connect to your customer area or directly to the gateways of our service providers once you have received your tracking number by email and/or text message. This tracking number is communicated once the package has been taken care of by the logistics service of the service provider you have selected. (We have access to this number at the same time as you).
For any information relating to the sending of a parcel (in the event that you do not find information relating to your parcel shipment) you can contact our customer service at the email address: contact @hawaiisurf.com , by facebook messenger and at +33 533 780 600 during our opening hours which are:
Monday to Friday: 9am-1pm & 2pm-6pm
Delivery providers on HAWAIISURF.COM
Hawaiisurf by its knowledge and experience on the web for more than 20 years, has negotiated the best contracts with privileged quality partners, to offer you a shipping service for your orders as soon as possible with the lowest shipping costs. possible low. We have favored the partners below for:
• Quality of communication service
• Quality of shipping speed
• Quality of sending parcels
• Quality of solutions to fight against environmental pollution
You will have understood that we like "quality", and what we have observed with our service providers below, whose offer and delivery times we will detail for you.
COL ISS IMO
Delivery to your home or workplace within 24 hours (working days) without signature
- France / Monaco €7.90
Delivery among 10,000 collection points including post offices within 24 hours a day (working days) with parcel custody for 10 working days.
- France / Monaco €6.90
Delivery to post offices: 10,000 post offices offered
GLS is the international parcel delivery network, with more than 2 million parcels delivered per day, it is now a leader in parcel delivery thanks to its parcel relay concept. GLS is a company specializing in the transport of small goods (less than 30 kilos) express within 24/48 hours maximum.
- France / Monaco €5.90 - Free from €79
List of working countries in Europe for delivery outside France-Corsica-Monaco in 48/72H*
- Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden - €9.90 - Free from €200
List of working countries in Europe for delivery outside France-Corsica-Monaco within 4 to 7 days*
- Switzerland 35€
BMV is a company specializing in logistics, courier and road transport. We offer this private transport and specialist in the delivery of fragile and bulky packages for all orders of SURF BOARDS, SNOWBOARD ES or ES OF ES to France and Corsica.
Rates for BMV
• Order= free shipping
We take care of the insurance of your surfboards free of charge, as well as the preparation of the package (recycled cardboard in the format of the board, thick bubble pack, foam protection rails and recycled cardboard).
The sending and delivery of your surfboard by BMV is done by appointment via the carrier once the package leaves our warehouse.
You will be delivered within 4 to 7 working days once the package has been taken care of by BMV logistics.
Click & Collect Hawaiisurf Store
Would you like to order a product and pick it up in our stores?
Hawaiisurf offers you the solution of withdrawing your order directly from the store within 48 hours after the package has been sent by the depot, after having made your purchases on our merchant site. You will receive a call telling you that your package has arrived and that you can pick it up. Your order will be available directly at the checkout in our shop located at 81 rue de Gergovie 64100 Paris during our opening hours to the public which are:
Tuesday to Saturday 10 a.m./1 p.m.-2 p.m./7 p.m.
Please note, for all items that require specific assembly with personal information such as a pair of skis or rollerblades or a skateboard, the package will only be collected 72 hours after it has been dispatched provided that you have given us all the useful information at the assembly (Weight, Size, Shoe length, Level, type of assembly, etc.)
Frequently asked Questions:
Does the shipping time include non-business days like Saturday and Sunday?
No, the delivery time within 24/48 hours announced by our service and our service providers is only valid during working days, namely from Monday to Friday (on Saturday there is no collection from us (ministerial decree concerning transport of heavy goods vehicles) and we are closed on Sundays.
If you order from Saturday, you will deliver within 24H/48H from the following Monday.
When picking up my order in store, do I need to provide supporting documents?
In order to verify that you are indeed the purchaser of the order, we will need a valid identity document (Driving licence, Passport, Identity card) as well as your order number (you can access it from your customer area on the hawaiisurf website).
Any total or even partial reproduction of the contents of the site https://www.hawaiisurf.com/en/ as well as the use of our photos without prior permission may lead to legal proceedings.