Shipping policy

DELIVERY RATES

FRANCE :

  • Gls Parcel Shop : €5.90 / Free from €85 (List of parcel shops)
  • Gls Standard : €6.90 / Free from €85
  • Colissimo : €7.90
  • Gls Express : €14.90
  • Bmv : €20 (bulky products : surfboards, stand up paddles, bikes, etc.)
  • Bmv Express : €45 (bulky products : surfboards, stand up paddles, bikes, etc.)


EUROPEAN UNION :

  • Gls Parcel Shop : €9.90 / Free from €200 (List of parcel shop)
  • Gls Standard: €10.90 / Free from €200
  • Bmv : €30 (bulky products : surfing, stand up paddles, bikes, etc.)
  • Bmv Express : €65 (bulky products : surfing, stand up paddles, bikes, etc.)


DELIVERY DELAY

FRANCE :

  • Standard Delivery : 2 to 3 working days. (Corsica + 3 days)
  • Standard delivery of non-volume products : 5 working days. (Corsica + 3 days)
  • Express Delivery : 1 to 2 working days.


EUROPEAN UNION :

  • Standard Delivery : 3 to 5 working days.
  • Standard Delivery of non-volume products : 5 to 7 working days.

 

PREPARATION TIMES


Orders are prepared and shipped from our warehouse in Bayonne (64), France. Delivery time and costs depend on the specific order preparation methods, the delivery method chosen and the destination.

Delivery times do not take into account the preparation of the order; therefore, 1 additional day must be added for any order placed after 12:00 p.m. (GMT+1h).

Any order placed before 12:00 p.m. (GMT+1h) will be processed the same day (except for orders for large Ski/Snowboard/Surf/SUP and bike products, etc.).

Delivery times are indicated in working days (Monday to Friday, excluding public holidays).

Orders placed on a Friday, Saturday, Sunday or public holiday in Europe are not processed until Monday or the following business day.

During certain periods, notably during sales and inventories or during periods of exceptionally high demand, on an exceptional basis, delivery times may be a little longer than normal. Hawaii Surf cannot be held responsible for delays attributable to shippers.


PARTNER CARRIERS

At Hawaiisurf, we have carefully selected our logistics partners to ensure a reliable delivery experience. Our main carriers are:

  • Colissimo : Standard delivery with tracking for peaceful reception.
  • Gls : Delivery to your home or to a relay point throughout Europe, offering real-time tracking and flexible delivery options.
  • Bmv : Secure delivery of oversized and fragile products (surfing, skiing, snowboarding, sup, bikes, etc.)



TRACKING YOUR ORDER

Once your order has been shipped, you will receive a confirmation email with a tracking number. You will be able to follow the delivery of your package in real time.


CUSTOMER SERVICE

Our customer service is available to answer all your questions regarding delivery. Do not hesitate to contact us by email contact@hawaiisurf.com or at +33.533.780.600 if you need assistance.